Fairbanks Auto Repair

Good quality work, straightforward assessments, and they know my name and vehicle.

Super friendly staff! I really feel like I'm treated like family when I do business here!

Very honest friendly and fair

Great people that I go to regularly. There’s really not much to say other than fantastic service, professionalism, easily understand when going over the issues, and man do I love that shuttle service. No need to get your roommate up in the morning to drive you back n forth, or get a cab.

Thank you for taking such good care of my car and me personally.

I brought my 2001 Ford Super Duty farm truck into Frontline Automotive due to shaking in the steering. I chose Frontline Automotive due to their long standing excellent reputation and the fact that they had previously rebuilt the front end of another Ford truck I own. That truck is still going strong and has an additional 230,000 miles on it since they performed their rebuild some 30 years ago. They got the 2001 farm truck right in and diagnosed the problems in a Fairbanks friendly and professional manner. From underneath the truck on the lift, the technician showed me where the problems were, pointing out play in the ball joints by moving them, and other concerns. We scheduled the work for a week later. The work went exactly as estimated with no surprises. The technician (Scott) has a very high level of competence. He replaced all ball joints, stub seals, the drag link, aligned the front end, adjusted the steering box, rotated and balanced the tires, and lubricated the chassis, all work done as clean and neat as a pin. The truck, much to my amazement, now drives like it is new and not 17 years old. The only possible problem is that my wife now loves driving my “new” truck more than her own SUV.

I appreciated their honesty and knowledge. The entire staff was great and explained everything that was needed. Just as the owner explained that they're not the cheapest but they care about the consumers safety.

Pleasantly surprised by new ownership in this repair shop. I have been bringing vehicles to here for years and frankly was not expecting the legacy to continue. I dropped off my truck Sunday afternoon for a Monday appointment, getting ready to use the key drop, and Cindy came out, we chatted for a few minutes and she put my truck in the shop overnight. On Monday, Bill did a wonderful job of telling me the issues with my truck, what they recommended, and various quotes for the different levels of work to be done. He also kept me very informed of the progress and even called early afternoon to let me know it would not be done Monday after all, and it was early enough to make plans for alternate transportation.When I picked it up Tuesday afternoon, Bill and Cindy were more than helpful, Bill explained line by line what was done, brought up some items they noticed, and sent me on my way. I think the legacy continues. Will continue to use them.

Frontline Automotive is amazing! I highly recommend them to fix your vehicle. They have OUTSTANDING customer service. They contacted me to let me know what needed to be fixed on my 2006 F350. Everything was explained to me and how to worked, why they suggested fixing it. When I went to pick up my truck, I asked for some clarification of one of the parts and the gentleman that I spoke with drew me a picture and explained how it worked. THANK YOU! I appreciate your services! One of the BEST in customer service!