Fairbanks Auto Repair

I called for a quote for having the frame checked because the left rear bed is slightly lower than the right rear, and I wanted to have the alignment checked and aligned if off. The quote was for $185.00 dollars. Instead of checking the frame like I wanted.... a pre-alignment "crashed vehicle inspection" was done. The frame was checked visually and found to be ok. The visual frame inspection performed on the vehicle failed to find that the left rear bed is visually lower than the right and I did not get the frame computer readouts I was looking for where one can compare the frame readings to the factory readings. So that is 2 things right off that makes me write this awful review. I was also mislead by the front desk when the quote I receive did not include the alignment. That was another $215.00 bucks. So the quote was less than half the actual scope of work that I had requested to be performed per my specific requests. When the mechanic called and said that the vehicle passed inspection he left off the part that it was going to be additional $215.00 for the alignment. When they call me to get the vehicle the bill is $389.00. $389.00 for an alignment of a half inch correction on the toe. The frame was never checked as I had requested. I had a bad experience at the shop when I tried to point out that the work was incomplete and that the quote was less than half what the crashed vehicle inspection and an alignment cost. Makes me angry that it has all the appearance of predatory and misleading business practices.

Other shops had my repair date set out to June, this place was able to get me in right away and fix my truck. Really can't beat the fast service.

I went to Frontline after I was fed up with the dealership not fixing the issue. The employees at Frontline were nothing but honest, attentive, and helpful especially when they couldn’t recreate the exact issue I was having. They called me for more details about the issue and did another more extensive test drive. They were able to diagnose the issue within a day and I was sent a lovely cost breakdown of what I should expect to pay and when the parts should come in. The vehicle hasn’t even yet been fixed yet (just waiting on parts) and I’m already so satisfied with their business!

A couple simple repairs turned out a little more challenging on my vehicle, but they persevered and got it done. Spoke with Tammy & Russ at different times and both were very helpful and took time to explain what they had done. Tammy even showed me a picture & the bad part they had taken off. Jackson, one of the mechanics, interrupted his work to come out & check on something one day when I stopped by, before all was finished & fixed, and didn’t act at all like it was an inconvenience, even though it probably was. It’s a repair shop so you may have to wait on parts & work, like most anywhere, but they seem to honestly try to get things done as quickly as possible and seem to actually be concerned about the customer. Definitely check them out, if you need work done.

I had a flat tire and stopped by Frontline Auto early in the day to get it evaluated. From the moment I walked in the door, Tammy welcomed me with an inviting smile, and a bright “can-do” attitude. We talked about potential causes for the flat, and she immediately asked her mechanic Jackson if he wouldn’t mind taking a look. While Jackson was discovering the nail embedded in my tire, I thoroughly enjoyed my time in the main office chatting with Tammy. She is extremely knowledgeable about automotive repair, and also a joy to hang out with. Jackson returned with the bad news, but at that point I wasn’t even upset due to their incredible customer service. I applaud Frontline’s devotion to the safety of their customers, and I will forever recommend their services to my friends and family in the greater Fairbanks area.

Honest, professional, and reliable. I will be a repeat customer for years to come.

Prompt service and great customer service.