aka The Front End Shop

Fairbanks Auto Repair

Open Mon - Fri: 7:30 AM - 5:00 PM
5
Frontline Automotive

I brought my 2001 Ford Super Duty farm truck into Frontline Automotive due to shaking in the steering. I chose Frontline Automotive due to their long standing excellent reputation and the fact that they had previously rebuilt the front end of another Ford truck I own. That truck is still going strong and has an additional 230,000 miles on it since they performed their rebuild some 30 years ago. They got the 2001 farm truck right in and diagnosed the problems in a Fairbanks friendly and professional manner. From underneath the truck on the lift, the technician showed me where the problems were, pointing out play in the ball joints by moving them, and other concerns. We scheduled the work for a week later. The work went exactly as estimated with no surprises. The technician (Scott) has a very high level of competence. He replaced all ball joints, stub seals, the drag link, aligned the front end, adjusted the steering box, rotated and balanced the tires, and lubricated the chassis, all work done as clean and neat as a pin. The truck, much to my amazement, now drives like it is new and not 17 years old. The only possible problem is that my wife now loves driving my “new” truck more than her own SUV.

5
Frontline Automotive

I appreciated their honesty and knowledge. The entire staff was great and explained everything that was needed. Just as the owner explained that they're not the cheapest but they care about the consumers safety.

Thank you for the kind review. We hope that your Ford Flex will continue to give you many miles of safe travels ahead.

- Frontline Automotive
5
Frontline Automotive

Thank you for the 5 stars. We appreciate your business.

- Frontline Automotive
5
Frontline Automotive

Pleasantly surprised by new ownership in this repair shop. I have been bringing vehicles to here for years and frankly was not expecting the legacy to continue. I dropped off my truck Sunday afternoon for a Monday appointment, getting ready to use the key drop, and Cindy came out, we chatted for a few minutes and she put my truck in the shop overnight. On Monday, Bill did a wonderful job of telling me the issues with my truck, what they recommended, and various quotes for the different levels of work to be done. He also kept me very informed of the progress and even called early afternoon to let me know it would not be done Monday after all, and it was early enough to make plans for alternate transportation.When I picked it up Tuesday afternoon, Bill and Cindy were more than helpful, Bill explained line by line what was done, brought up some items they noticed, and sent me on my way. I think the legacy continues. Will continue to use them.

Thank you for the kind words Mr. Henry. Like our business motto says, we are “Striving For Excellence”. We know we aren’t perfect, but we do everything we can to be as close to it as possible.

- Frontline Automotive
5
Frontline Automotive

Frontline Automotive is amazing! I highly recommend them to fix your vehicle. They have OUTSTANDING customer service. They contacted me to let me know what needed to be fixed on my 2006 F350. Everything was explained to me and how to worked, why they suggested fixing it. When I went to pick up my truck, I asked for some clarification of one of the parts and the gentleman that I spoke with drew me a picture and explained how it worked. THANK YOU! I appreciate your services! One of the BEST in customer service!

Christine, Thank you so much for the wonderful review. We take pride in helping our customers understand what has been done to their vehicle. We look forward to working with you in the future.

- Frontline Automotive
5
Frontline Automotive

Awesome shop. Extremely competent. Easily the best repair facility in town!

5
Frontline Automotive

I scheduled a time to have winter tires put on and had a surprise call saying they had a cancellation and I could bring it in. Now it good to have good traction for our winter drive. Very friendly service. I’ll be back when it’s time to change them again.

5
Frontline Automotive

Excellent and complete service, very professional, very thoughtful staff. Because of our confidence with their work, I have scheduled my wife's vehicle, 1991 Land Cruiser for an inspection, and tire rotation, alignment check, etc.

Don, It is always a pleasure to see you and to work on all of your vehicles. We really enjoy visiting with you as well. I would say that we hope to see you again soon, but don't want to jinx your vehicles. Thank you for the kind review.

- Frontline Automotive
5
Frontline Automotive

Frontline Automotive is amazing! I highly recommend them to fix your vehicle. They have outstanding customer service. They contacted me to let me know what needed to be fixed on my 2006 F350. Everything was explained to me and how to worked, why they suggested fixing it. When I went to pick up my truck, I asked for some clarification of one of the parts and the gentleman that I spoke with drew me a picture and explained how it worked. THANK YOU! I appreciate your services!

Christine, Thank you so much for the wonderful review. We take pride in helping our customers understand what has been done to their vehicle. We look forward to working with you in the future.

- Frontline Automotive
5
Frontline Automotive

Awesome customer service and excellent work. Have gone here for years, and will continue to do so!!!!

Thank you for trusting us to repair your son's vehicle. We understand how safety comes first especially when it is about our kids. We look forward to seeing you for other service as they are needed.

- Frontline Automotive
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